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POLICIES
Refund/Cancellation Policy.

Terms and Conditions


Lat updated : January,1st 2024

1. Introduction

Welcome to GetRwanda! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data. By using our services, you consent to the practices described in this policy.

2. Information We Collect

a. Personal Information:

  • We may collect personal information such as names, email addresses, and contact details when provided voluntarily through forms or communication.

b. Usage Data:

  • We gather information about how you interact with our website, including IP addresses, browser types, and device identifiers.

3. How We Use Your Information

a. Service Delivery:

  • We use your personal information to provide the requested services, including web development, software solutions, SEO, and digital branding.

b. Communication:

  • We may use your contact details to send updates, newsletters, or respond to inquiries.

c. Analytics:

  • Data collected helps us analyze website usage trends, enhance user experience, and improve our services.

4. Information Sharing

a. Third-Party Partners:

  • We may share your information with trusted third parties who assist us in delivering our services.

b. Legal Requirements:

  • We may disclose your information if required by law or in response to a legal request.

5. Cookies and Similar Technologies

a. Cookies:

  • We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

6. Your Choices

a. Opt-Out:

  • You can opt-out of receiving non-essential communications from us.

b. Access and Update:

  • You can request access to, update, or delete your personal information by contacting us.

7. Security Measures

a. Data Security:

  • We employ industry-standard security measures to protect your information from unauthorized access.

8. Children’s Privacy

a. Age Limitation:

  • Our services are not intended for individuals under the age of 13. We do not knowingly collect information from children.

9. Changes to this Policy

a. Updates:

  • We may update this Privacy Policy periodically. The latest version will be posted on our website.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at team[@]getrwanda.rw.

By using our services, you agree to the terms outlined in this Privacy Policy.

Refund/Cancellation Policy for GetRwanda

Refund/Cancellation Policy for GetRwanda. This policy outlines the terms and conditions regarding refunds and cancellations for the services we provide:



  1. Refund Policy:

 

  1. Web Development, Software Solutions, and Digital Branding:

   – Refunds for these services are eligible within 2 days from the date of the initial payment, subject to a deduction for any work completed or expenses incurred.

 

  1. SEO Services:

   – Due to the nature of SEO services and the time-sensitive efforts involved, refunds are not applicable once the service has commenced.

 

  1. Consultation Services:

   – Refunds for consultation services are eligible within 1 day from the date of payment, provided the consultation session has not occurred.

 

  1. Cancellation Policy:

 

  1. Web Development, Software Solutions, and Digital Branding:

   – Clients may request service cancellations before the commencement of the project. If work has started, the cancellation may be subject to a fee for work completed.

 

  1. SEO Services:

   – Given the ongoing and time-sensitive nature of SEO services, clients are committed to the agreed-upon duration of the service.

 

  1. Consultation Services:

   – Cancellations for consultation services are accepted up to 1 hour before the scheduled session. Cancellations made after this period may incur a fee.

 

  1. How to Request a Refund or Cancellation:

 

  1. Clients must submit refund or cancellation requests in writing to team[@]getrwanda.rw.

 

  1. Include the invoice number, service details, and the reason for the refund or cancellation request.

 

  1. Processing Time:

 

  1. Refund requests will be processed within 5 business days from the date of receipt.

 

  1. Any applicable fees for work completed or expenses incurred will be deducted from the refund amount.

 

  1. Exceptions:

 

  1. GetRwanda reserves the right to make exceptions to this policy on a case-by-case basis.

 

  1. Contact Information:

 

If you have any questions or concerns regarding our Refund/Cancellation Policy, please contact us at team[@]getrwanda.rw.

 

Note: This policy is subject to change, and clients will be notified of any updates.

This Refund/Cancellation Policy provides clear guidelines for clients regarding refunds and cancellations for different services offered by GetRwanda. Adjustments can be made based on specific business needs and legal requirements.

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